Terms and Conditions

The White Horses – CleanCo Event User Terms

Introduction

This booking service (the “System”) for the CleanCo Event is operated by Greene King Brewing and Retailing Ltd t/a The White Horses Hotel, Rottingdean (referred to in this document as “The White Horses Hotel, Rottingdean”, “the hotel” “we”, “us” or “our”

The company details including registration number, registered address and VAT details can be viewed on the White Horses Hotel, Rottingdean website.

These are the terms and conditions which will govern your use of the System, which is provided to you by LiveRES on behalf of The White Horses Hotel, Rottingdean.

By using the System you are deemed to have accepted these terms and conditions of use (the “User Terms”)

Your Booking

Please be advised that the event services for which you book via your use of the System are provided to you by the hotel directly and not by LiveRES. Therefore by using the System to book the event at the hotel you are entering into a direct contract with The White Horses Hotel, Rottingdean and LiveRES is NOT a party to that contract.

In order to make any booking using our System you must have the legal capacity to do so and you must accept financial responsibility for all transactions made under your name. You must make sure that all the information you provide to us is true and accurate. Booking this event means you must pay in advance.

When you use the System to place a booking for the event you are making an offer to the hotel to accept your booking. Your booking is not complete and legally binding for the event until such time as you have received a confirmatory email from the hotel accepting your booking.

If you wish to cancel your booking you can use the hypertext link in the confirmation email or contact the hotel directly. Contact details can be found in the confirmation email. Please ensure that you arrive in plenty of time and bring a copy of your email booking confirmation. If you have prepaid in advance, please also bring the credit/debit card you used to make the booking.

Failure to attend the event will result in the payment being retained by the hotel.

We reserve the right to cancel a booking, but this of course will be without any liability to you. We have, at any time for any reason without prior notification to you, the right to terminate or restrict, suspend or terminate your access to any or all of the System if we believe that you are misusing the System or if you are in breach of these User Terms.

Because your contract is directly with the hotel any queries or concerns that you may have in connection with your event booking should be addressed directly to the hotel via the details set out in the confirmatory email.

We reserve the right to disable your access to our Service and, where applicable, any user ID or password issued to you at any time if, in our opinion, you have failed to comply with any of the provisions of this Agreement.

Personal Information

To use our System you are required to register certain information, including your name, email address and, in some instances, a password. Your registration details and any personal information supplied by you to us will be used by us in accordance with these User Terms and, where applicable, the terms of any privacy policy provided by the hotel.

You will receive emails and/or text messages related to the fulfilment of your booking and your use of the System and we may use your personal information for that purpose. In addition, if selected by you at the time of making your booking, you may also receive information and special offers regarding future bookings, products or offers provided by the hotel from time to time.

You are responsible for ensuring that all personal data supplied by you to us is accurate and kept up to date. You must treat your password information as confidential and you must not disclose it to any other person.

Cookies

Similar to other commercial websites, our System utilises a standard technology called “cookies” and web server logs to collect information about how our System is used and to improve our System. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent using the System, and the websites visited just before and just after your use of the System. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

Availability of the System

Your access to the System is permitted on a temporary basis and we reserve the right to withdraw or amend the System without notice. We therefore exclude any liability to you for any interruption or lack of availability of the System to the extent that we can legally do so. You are solely responsible for making all technical and other arrangements necessary for access to the System. You are also responsible for ensuring that all persons accessing the System through your internet connection and account details are aware of these User Terms and comply with them.

Restrictions on use

All copyright, database rights, trade marks, intellectual property rights and other proprietary rights subsisting in our System and any content made available to you from the System, shall remain our property or the property of our licensors. All such rights are expressly reserved.

You agree not to use our System in such a way as to cause the whole or part of our System to be interrupted, damaged, rendered less effective or be otherwise impaired or in any way contrary to applicable law.

Security

We maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your personal information, we cannot ensure the security of your data transmitted to our System. Any transmission is at your own risk. Once we have received your personal information we will use strict procedures and security features to prevent unauthorised access.

Our liability

Nothing in these User Terms shall exclude our liability for death or personal injury arising through negligence or for fraud.

We do not accept responsibility for any loss, damages or costs suffered or incurred by you arising from viruses or contaminants contracted by you or your machine via accessing or using our System.

We do not accept responsibility for any loss, damages or costs suffered or incurred by you arising from participating in this event.

You acknowledge that the fitness event is a physically challenging activity and may pose a risk of discomfort, illness, injury, or even death. You are responsible for assessing your own fitness and ability to participate and should seek professional medical advice if you have any pre-existing medical conditions or are unsure about your ability to participate. By registering and participating, you agree to enter the event at your own risk, and we shall not be liable for any injury, loss, or damage to your person or property that occurs during the course of the fitness event. You will not hold us responsible for any personal damage that result from the event you are participating in.

To the maximum extent allowed by applicable law we exclude all liability and responsibility arising from any reliance placed on any content available from the System. You bear the entire risk of the completeness, accuracy or usefulness of any content accessed on our System.

To the maximum extent allowed by applicable law we exclude all liability and responsibility arising from your use of:

• the services provided by the hotel
• the hotel’s failure to supply such services or products, whether in whole or in part.

To the maximum extent allowed by applicable law, we expressly disclaim all warranties and conditions, express or implied, including, but not limited to, implied warranties and conditions of satisfactory quality and fitness for a particular purpose. You will not hold us responsible for any damages that result from you accessing (including any software or systems you use to access) our Service, but not limited to, damage to any computer, software or system or portable devices you use to access the same.

Under no circumstances shall we be liable to you for any consequential, incidental or special damages or for loss of business profits, business interruption, loss of business information, loss of data or loss of any benefit arising out of your use or inability to use our Services.

Changes

We reserve the right at any time to vary these User Terms. Your continued use of our System following any such variation shall constitute your acceptance of such changes.

Jurisdiction and applicable law

The English Courts will have exclusive jurisdiction over any claim arising from or related to your use of the System or attendance at the event. English Law will apply to these User Terms.

Trade Marks

LiveRES and the LiveRES System are either registered or unregistered trademarks of LiveRES Marketing Limited. All other trademarks referred to on our System are owned by their respective owners. No permission is given for their use by any person and such use may constitute an infringement of our rights or the rights of the applicable owner.

The White Horses Everly Hotels COllection and Everly Hotels Collection are registered trademarks of Greene King Brewing and Retailing Limited. No permission is given for their use by any person and such use may constitute an infringement of our rights or the rights of the applicable owner.

Contact Us
You may contact us on any issue detailed in these User Terms at www.liveRES.co.uk or for any issues relating to the event via https://www.thewhitehorseshotel-rottingdean.co.uk

Thank you for using the LiveRES System.
Terms and Conditions

Christmas two-night packages are available for stays 24-26^th December 2025 and three-night packages are available for stays 24-27^th December 2025. Children’s rates: 5-12 year-olds will be charged £149 for the 2-night stay. 5-12 year olds will be charged £178.50 for the 3-night stay. Adult prices apply for 13s and over. Calls may be recorded for training purposes. All bookings are subject to availability. Rates quoted are per person, per package. All bookings require full pre-payment at the time of booking. All bookings are non-transferrable, non-refundable and non-cancellable. Supplements will apply for single occupancy and room upgrades. Direct booking is required and cannot be made in conjunction with other offers. This offer applies to new bookings only.

Christmas day lunch will be available on a pre-order basis only, and the Christmas Day evening grazing board will be a set offer. All other meals provided in the package are to be selected by the guest when dining in the restaurant during their stay. All bookings require full pre-payment at the time of booking and are non-transferrable, non-refundable and non-cancellable.

Christmas day lunch menu-pre orders are required by 10^th December 2025. For bookings made after the 10^th December 2025, menu pre-orders must be submitted online no later than 48 hours after your booking has been confirmed.

Rate and offer are not transferable and are valid only at the establishment (The White Horses, Rottingdean) that has been prebooked. Greene King reserves the right to withdraw or amend the offer at any time. Manager’s discretion is final. Subject to English law and the exclusive jurisdiction of the English courts. Promoter: Greene King Brewing and Retailing Ltd, House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ.
The Christmas Day menu is available exclusively on 25th December 2025 only.

A booking is only confirmed when a £25.00 per adult and £10.00 per child deposit is received. All deposits paid are non-refundable but the amount may be transferable to a future booking if cancelled by the 10^th December 2025. Please note that we are not able to transfer the deposit for any cancellations made after the 10^th December 2025.

Menu pre-orders and full pre-payment are required by 10^th December 2025. Bookings made after the 10^th December 2025 are subject to availability and will require full pre-payment to be made in full at time of booking. For bookings made after the 10^th December, menu pre-orders must be submitted online no later than 48 hours after your booking has been confirmed.

After full pre-payment has been taken, the amount is non-refundable, non-cancellable, non-transferable.

Please note that failure to pay the pre-payment in full may lead to your booking being cancelled by the hotel.

If we are unable to host your booking, we will notify you as soon as possible. If a reschedule is not feasible, a full deposit refund will be provided.

All menu items are subject to availability. Bookings and terms may be subject to change. Please refer to our website. All service charges and tips go directly to our team members and can be processed via credit or debit card.
Promoter: Greene King Brewing and Retailing Ltd, Sunrise House, Ninth Avenue, Burton on Trent, DE14 3JZ.
The Festive menu is available between 18^th November 2025 to 24^th December 2025.

No booking is confirmed until a £10.00 per adult and £5.00 per child deposit is received. All deposits paid are non-refundable but may be transferable if a minimum of 7 days notice is given. Please be aware that we are not able to transfer the deposit for any cancellations made after the 18^th December 2025.

Please confirm your menu pre-order choices online 7 days prior to dining (if your booking is less than 7 days away, your menu choices will be required within 48 hours of booking and at least 2 days prior to dining.)

If you need to cancel your booking please contact us ASAP as any meals not taken on the day may be charged unless 48 hours notice is given.

If we are unable to host your booking, we will notify you as soon as possible. If a reschedule is not feasible, a full deposit refund will be provided.

Please note that bookings not paid in full may lead to your booking being cancelled.

All menu items are subject to availability. Bookings and terms may be subject to change. Please refer to our website. All service charges and tips go directly to our team members and can be processed via credit or debit card.

Promoter: Greene King Brewing and Retailing Ltd, Sunrise House, Ninth Avenue, Burton on Trent, DE14 3JZ.

View the T&Cs for our Spring Staycation Giveaway 2025

SUMMARY TERMS AND CONDITIONS

UK residents only, aged 18+. To enter, comment on the giveaway post on our Facebook, Instagram or TikTok page and follow the account. Promotion closes at 11:59pm Monday 7th April 2025. One winner will receive a one night stay in a Classic Room with breakfast for 2 people at The White Horses, Rottingdean, 2 tickets to the Spirit of the Downs Distillery for a tour and tasting experience, and 2 tickets to the Bolney Wine Estate Cheese and wine tasting tour. Please note this prize must be redeemed on the same visit and is available on certain dates in 2025 only, please see full terms and conditions at https://www.thewhitehorseshotel-rottingdean.co.uk/terms-and-conditions. Promoter: Greene King Brewing and Retailing Ltd, Westgate Brewery, Bury St Edmunds IP33 1QT

TERMS & CONDITIONS

Acceptance. By entering this promotion you are deemed to have accepted, and will be bound by, these terms and conditions.

Eligibility. This promotion is open to residents of the United Kingdom aged 18 or over only. Employees of Greene King, their families, agencies, or anyone else professionally connected with this promotion, are not eligible to enter.

Promotional period. This promotion opens at 10am Tuesday 1st April 2025 and closes at 11:59pm Monday 7th April 2025.

Entry requirements. Entrants must comment on the The White Horses giveaway post on Facebook, Instagram or TikTok and follow the account for a chance to win.

Winner selection. One winner will be selected at random from all entries received across Facebook, Instagram and TikTok.

Prize. One winner will win a one night bed & breakfast stay for up to two people in a Classic Room at The White Horses, Rottingdean in 2025. In addition the winner will receive 2 tickets to a Bolney Wine Estate Sussex Cheese and Wine Tasting Tour, and 2 tickets to a Spirit of the Downs Distillery tour and tasting experience, based at Bolney Wine Estate. For more information on the experiences, please see https://spiritofthedowns.co.uk/collections/tours and https://bolneywineestate.com/product/cheese-and-wine-tasting-tour.

All aspects of the prize must be used during the same visit and can not be used separately. To ensure this, the date of the stay will be subject to available tour dates. The date of the stay is also subject to the exclusion of Bank Holiday weekends, and the months of July and August.

Please note that travel between The White Horses and Bolney Wine Estate is not included.Extensions, alterations and upgrades are subject to availability and at the winner’s expense.

The prize is non-transferable and cannot be sold or auctioned. No cash or other alternative to the prize will be offered unless in the event of unforeseen circumstances, in which case we reserve the right to offer an alternative prize of equal or greater value than the original.

Notification. The winner will be informed of their prize within 5 working days following the end of the promotion, unless otherwise specified, and will be contacted by The White Horses on Facebook, Instagram or TikTok. The winner will only ever be contacted by The White Horses.

Reasonable efforts will be made to contact the winner using the details on entry. However, if a response has not been received within 10 working days or if the selected winner is ineligible, otherwise in breach of these terms and conditions, or unable to take up the prize for any other reason, we reserve the right to select an alternative winner using the same process referred to above in these terms and conditions.

We accept no responsibility for failed delivery due to the provision of incorrect contact details by you. In any event the prize must be claimed and taken within six months of the closing date (7th October 2025).

Limitation of liability. To the extent permitted by law, we accept no liability for any damage, loss or injury suffered (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way due to entering this promotion or taking up a prize. We are not responsible for any third-party acts or omissions.

Intellectual property. You will retain ownership of any content, submissions and other material that you submit as part of this promotion. However, you grant us (and our agents and affiliates) a non-exclusive, royalty free, worldwide, irrevocable, perpetual licence to use any such content, submissions and other material for the purposes of this promotion.

Winner’s name. In accordance with the Advertising Standards Authority CAP Code, we intend to publish or make available the surname and county of any winner. Any winner that objects must notify us as soon as possible after you are informed that you have won.

General terms. No bulk, machine-generated consumer group or third-party entries will be accepted. Entries are restricted to one entry per person. In the event of multiple entries being received from the same person or account, only the first entry will be accepted. We reserve the right to disqualify incomplete, altered or illegible entries. No responsibility will be accepted for entries lost, damaged or delayed, technical or telecommunications faults. Proof of submitting is not proof of receipt.

We reserve the right, in our absolute discretion, to verify the winner, including, but not limited to, proof of identity and/or age, as required, and to withdraw a prize where there are reasonable grounds to believe there has been a breach of these terms and conditions or otherwise where an entrant has gained advantage in participating in the promotion or has won using fraudulent means.

Our decision is binding in all matters relating to this promotion, and no correspondence shall be entered into.

Owing to exceptional circumstances outside our reasonable control and only where circumstances make this unavoidable, we reserve the right to cancel or amend the promotion or these terms and conditions at any time, but will always endeavour to minimise the effect to you in order to avoid undue disappointment.

Governing law & jurisdiction. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and we and you submit to the exclusive jurisdiction of the English courts.

We remind anyone entering this promotion to drink responsibly. Please visit www.greeneking.co.uk/enjoy-responsibly for the facts.

This promotion is in no way sponsored, endorsed, administered by or associated with any of the social media platforms where the post promoting the promotion is featured. None of the social media platforms are responsible to entrants in respect of any aspects of this promotion.

Promoter: Greene King Brewing and Retailing Limited Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.

Privacy notice

Data Controller. Greene King Brewing and Retailing Limited (ICO registration number ZA054235) is the data controller in respect of this promotion.
We are required to comply with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation in relation to the processing of any personal information obtained from you, including when you take part in this promotion. We are a member of the Greene King group of companies (the “Group”), and the Group takes the protection of your personal information seriously.
Why do we need to process your personal data? We want our promotions to be administered fairly so that all entrants can enjoy them. To do this well, we need to process some of your personal data. We will process your personal data to administer the promotion, to confirm that you have complied with the terms of the promotion, to confirm whether you have won a prize, to communicate with you in relation to any prize you may win and to deal with any queries you have in relation to the promotion.
What information do we process? When you enter a promotion we need your contact information. If you are a winner we may ask for your date of birth in order to confirm your eligibility to enter the competition and other contact information so we are able to send your prize to you. We will also collect any personal information you include in your message. If the prize is a cash prize, we will collect your bank details so that we are able to send your prize to you.
How long do we keep personal information for? If you exercise your data protection rights, we will keep a record of your request and our response indefinitely, to be able to show that we responded properly and fairly to your request. Otherwise we will keep your data for the following time periods:

Information relating to…	Is kept for…
Entering a promotion	4 months following the closing date of a promotion
Enquiring about a promotion	3 months following our reply to you

Will we sell your personal data to anyone else? No. That’s not something we do.
Who do we share personal data with and why? Any personal information collected may be shared with other companies in our Group and will be used for administrative or operational reasons connected with the promotion, including to communicate with you. We work with the following third party suppliers and service providers who will process your personal data in order to administer the promotion, arrange prizes and discuss any specific requirements with you on our behalf:

Third party	Personal data that is shared	Reasons for sharing personal data
Open Partners	Name, contact information, address, social media account name	To administer the promotion and respond to customer queries and complaints

All of these organisations are required to comply with our data processing standards and are bound by the terms of this privacy notice. They are not permitted to use your personal data for their own purposes.
We will share your personal data as required by law or where we are asked to do so by a public or regulatory authority.
As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business. The buyer will only be permitted to use your personal data as outlined in this privacy notice.
We will not pass your personal information outside of the UK or EU or to any other external organisation without your prior permission.
Direct marketing. We may ask whether you want to receive marketing from us – it’s your choice, but if you sign up for marketing please read our general privacy notice at www.greeneking.co.uk/privacy.
Publicity. If you are a winner or runner up, we may use your data for publicity purposes as explained in the terms and conditions above.
What are your rights and how can you exercise them? We can be contacted by post at: Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.
We have appointed a Data Protection Officer, who can be contacted by post at the address above, or by email sent to dataprotection@greeneking.co.uk.
We process personal data in compliance with applicable data protection law. The lawful bases we rely on for our primary processing purposes are as follows:

Processing purpose	Lawful basis for processing
Administering a promotion	We process personal data because it is necessary to do so for the performance of the relevant contract.
Responding to an enquiry about a promotion	We believe it is in our commercial interests to respond to our customers making this processing a legitimate interest.

You have the following rights under data protection law:

to ask us to tell you what personal data we are processing that relate to you (right of access);
to require us to rectify or stop processing inaccurate personal data (right to rectification);
to require us to delete personal data relating to you, subject to there being valid grounds (right to erasure);
to require us to restrict our processing activities, subject to there being valid grounds (right to restriction);
to object to processing, in particular to profiling (right to object) and direct marketing (by withdrawing your consent);
to ask that personal data about you be sent to another controller of your choosing, subject to there being valid grounds (right to data portability).

You can notify us of your wish to exercise any of these rights by contacting the Data Protection Officer, using the contact information provided above.

You also have a right to lodge a complaint with the Information Commissioner’s Office (the data protection regulator for the United Kingdom) or in some circumstances, another European Union data protection authority.

Cookies. We may download cookies to your computer when you log on to our website.

For more information about our commitment to your privacy and details of how we use cookies, please refer to our general Privacy Notice and Cookie Notice at greeneking.co.uk/privacy and greeneking.co.uk/use-of-cookies.

Changes to this privacy notice. This privacy notice is effective from the opening date set out above. You can check if the privacy notice has changed by revisiting this webpage at any time.

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The majority of our Greene King owned brands and pubs are active across Social Media; from our customer facing brands like Flaming Grill and Hungry Horse, through to Greene King Sport, our beers and our local pubs throughout the UK.

Our Social Media Terms of Use aims to set out what to expect from our social channels.

What should you expect from us?

At the heart of everything we do, we aim to engage and delight—celebrating our diverse brands across Social Media and sharing the vibrant essence of pub life through our local pages. Social media is a wonderful space for conversation and connection, and we encourage open dialogue. To ensure everyone has a positive experience, we ask that all interactions adhere to the terms of use outlined here.

We believe that our pubs are for everyone, and this warm welcome extends to all our digital channels too. Our dedicated social media team works hard to keep our channels fresh and active, sharing content that reflects the unique energy of our community.

If the channel is not monitored, it should say state this within the about us or bio.

We welcome comments and messages across all our platforms and aim to respond within 24 hours across our brand pages.

What we expect from customers:

In line with our Customer Promise, we believe in creating an inclusive and respectful community both in our pubs and on our social media channels. We expect all customers to comply with the respective social media platforms terms of use.

We also expect our customers to be kind and respectful when engaging with our social platforms and content, however from time to time we do come across unreasonable behaviour.

We reserve the right to remove any content or comments if they are;
- Disrespectful, hateful, or abusive
- Include discrimination of any kind
- Directly demonstrating racism/directly racist
- Promote goods or services outside of Greene King and our partners
- Corrupt or illegal
- Includes the filming of our team without permission
- Suspected as spam
We reserve the right to block users from our accounts for the behaviour listed above.

Content shared by fans or followers on Greene King Social Channels is the responsibility of the individual and does not reflect the opinions of Greene King and its employees. Remember social media is a public space, so anything you write could be open to comments from others.

Additional information:

User Generated Content:
1. By tagging any of our brands or pubs in your Facebook or Instagram story, you are agreeing that Greene King brands and pubs can share this content across the respective channel/brand story
2. By actively tagging or hash tagging any of our brand or pub accounts in your social media content, we assume the content posted is not confidential and you are happy to be contacted by a Greene King representative, who will ask permission for this content to be used across social media or digital channels
Competition Terms and Conditions:
1. Competitions hosted on our brand pages will always have corresponding T&Cs hosted on the brand website. Where possible, we will link to these within our social post or bio
2. Pub Page Competition T&Cs are hosted here https://www.greeneking.co.uk/terms-conditions
If you see or receive contact from any social media presence claiming to be from Greene King and you’re unsure, please contact our Customer Services Team.

If you have any questions concerning our social media, please contact us through our standard customer service methods listed here https://www.greeneking.co.uk/contact-us/customer-service

Policy reviewed January 2025